XACT chat agents provide support using a branded chat interface. Increasingly, customers expect services to provide chat support during extended hours. This business SMS service supports ten-digit and short code numbers. It can also help you with automated features such as schedule reminders. If your customers prefer SMS interactions, XACT can manage those communications. It can also manage when issues require escalation. Support experts can help you create the knowledge resources required for the agents to help your customers. You can contract with XACT to have their agents manage inbound email queries and outbound email efforts. XACT uses scheduling technologies to identify call volume and how best to schedule agents. Agents manage routine customer support calls and triage incoming calls that may need to be routed or transferred to other resources. It utilizes modern VoIP business phone systems to provide local, toll-free, and international phone support. XACT provides 24/7/365 telephone support for its clients. If your marketing team needs outreach support, XACT provides that service as well. You could start with simple telephone or chat support and add other services as your customers demand them. Solutions based on your call volume, budget, support hours, and services needed. XACT offers customized customer support solutions. XACT Telecommunications Services Features Social media response support (Facebook and Twitter).Outbound survey and response management.Work item services (CRM, non-live, other), dispatch support.VoIP telephone answering services (Direct Inward Dialing DID, tool-free, international DID).XACT telephone customer support services: It can also help with outbound efforts, surveys, and marketing campaign support. XACT offers basic customer support options such as telephone, email, SMS, and chat support. What Customer Support Services Does XACT Offer? Customer support services are available all hours every day of the year.Ĭustomer support services like XACT offer the following services: Agents work from local call centers or remotely within and outside the US. You may be wondering where XACT’s agents are located. XACT can supplement your existing telephone customer support team or act entirely as your customer support team without utilizing in-house resources. They answer phones in the company name and are no different from those answering calls in your call center. These needs may include support tasks such as answering phones, responding to customer support emails, conducting chat support sessions, and dispatch support.Ĭustomer support is conducted by “agents” or support persons trained to your specifications. What are customer support services, hoes does it work?Ĭustomer support services help companies fulfill their customer service needs. XACT charges a flat hourly rate per agent plus a per-minute fee. If your customers require other language options, it works with a third-party translation service to support over 100 languages. XACT serves English and Spanish-speaking customers 24/7/365. Training is continuous, meaning changes are made as needs grow or change. XACT works alongside its clients to create the best training programs so agents can support the company’s needs. Its services are best for those looking to expand their customer support operations. XACT scales to handle all the customer support needs of a large company needing a large contract center solution to address its entire helpdesk needs. A hybrid example would be your team managing support during business hours, while an XACT team manages support outside business hours. It supports small companies with full-time or part-time agents or by using a blended hybrid support option. XACT supports small and large operations. What Sizes and Kinds of Business Does XACT Serve Best? It works with companies of all sizes and even offers part-time or hybrid customer support solutions. If you are looking to expand your customer experience team utilizing customer service outsourcing, XACT will work with you to build a customized solution alongside a suitable agent training program. The Xact call center solution is a great option for any business small or large. It processes over four million minutes of support per year and helps manage nearly two million contacts. It offers a complete range of customer support services, including business telephone support, chat, email services, and help desk support options. XACT customer support and business phone answering services have been serving business clients for over 35 years. XACT Telcom: A Full-Service Call Center Solution
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